Your Terms & Conditions Questions Answered
Verification is required before your first withdrawal. We'll ask for your phone number, email confirmation and payment method details. This process takes a few minutes; once complete, you can withdraw immediately. We keep verification records to prevent fraud and ensure withdrawals reach the correct account holder.
Yes, but each change requires re-verification to protect your account. Visit Settings > Payment Methods, select the method you wish to change, and confirm the new details via SMS or email. The new method becomes active after verification is complete, usually within minutes.
If you report a transaction error within 30 days of the transaction date, we investigate by reviewing payment provider logs and your account activity. We contact the payment provider directly if needed. If the error is confirmed, we issue a correction; otherwise we provide a detailed explanation of why the transaction processed as shown.
We retain your account records, transaction history and verification documents for the period required by local law, typically 5 to 7 years for financial records. Personal information like your name and phone are deleted or anonymized after that period unless legal hold or pending dispute applies.
You can submit withdrawal requests multiple times per day; each request is processed independently. However, each withdrawal must clear through your payment provider (DANA, OVO, GoPay or QRIS), which may impose their own timing limits. We show you the estimated delivery window for each method before you confirm.
Change your password immediately from Settings > Security, then contact our support team via live chat or email with details of the unusual activity. If unauthorized withdrawals occurred, report them within 24 hours so we can investigate and coordinate with your payment provider to block the transfer if it hasn't cleared yet.
If you violate our terms — for example, creating duplicate accounts, using false identity information, or conducting prohibited activity — we may suspend your account pending investigation. Serious breaches may result in permanent closure and forfeiture of funds where local law permits. We always notify you of the specific violation and give you an opportunity to respond.
